AI-Powered Chatbot Builder
Build intelligent chatbots with our drag-and-drop builder. Automate 80% of customer interactions.
Put Your Customer Engagement on Autopilot
Build sophisticated chatbots and automated workflows with our easy-to-use visual flow builder. Guide customers through their journey, answer frequently asked questions, qualify leads, and nurture prospects, all without any human intervention.
From simple welcome messages to complex, multi-step conversational funnels, you can automate any process. This allows you to provide 24/7 support and engagement, freeing up your team to focus on high-value interactions while ensuring no customer is ever left waiting.
Chatbot Types:
- Quick Replies: Always-send responses with optional buttons and CTA links.
- Exact Match: Trigger replies when message exactly matches keywords.
- Contains Match: Trigger replies when message contains specific keywords.
- Welcome Messages: Auto-send on contact's first message.
- Chain Replies: Link multiple replies together for multi-step conversations.
- AI Bot: OpenRouter-powered intelligent responses with knowledge base.
Interactive Messages:
Support for WhatsApp interactive message types including buttons, lists, and reply buttons. Customers can tap options instead of typing, improving engagement and reducing friction.
Key Benefits:
- No-Code Builder: Create complex bots with a simple drag-and-drop interface.
- 24/7 Availability: Provide instant answers and support around the clock.
- Increased Efficiency: Automate repetitive tasks and free up your team's time.
- Agent Handover: Configurable trigger keywords for seamless human takeover.
- Multi-Language: AI translation for multilingual bot responses.
Get started with AI-Powered Chatbot Builder
- Confirm access. Make sure your WACM plan and team role include this capability.
- Configure the workflow. Open the relevant WACM workspace, add the required business data, and set the rules or audience for your use case.
- Test before launch. Run a controlled test with a real contact or order, review the result, then publish your workflow.
Frequently asked questions
How much of customer support can be automated?
Most businesses automate 70-80% of routine inquiries. FAQs, order status checks, appointment bookings, and common questions are handled automatically, while complex issues are escalated to human agents.
Can I hand over conversations to human agents?
Yes. Set trigger keywords like 'Talk to a human' to automatically escalate conversations from the bot to a live agent. The agent sees the full conversation history for context.
What types of automated replies are supported?
Quick replies (always send), exact match (triggered by exact keywords), contains match (triggered by keywords in message), welcome messages (on first contact), chain replies (multi-step conversations), and AI-powered responses.
Does the chatbot support interactive buttons?
Yes. Create button replies, list messages, and reply buttons that customers can tap instead of typing. This improves engagement and reduces friction.
Can the chatbot work in multiple languages?
Yes. Combined with our AI translation feature, your chatbot can understand and respond in 100+ languages including Hindi, Tamil, Bengali, and Marathi.
Need help setting this up?
Our team can help you plan the right WACM workflow.