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WhatsApp Voice Calls

Make and receive voice calls directly through WhatsApp Business API.

WhatsApp Voice Calls

Voice Support Without Leaving WhatsApp

Text isn't always enough. WACM.in enables voice calling through the WhatsApp Business API, allowing your team to have real-time conversations with customers when complex issues need human attention.

Perfect for support escalations, sales consultations, or any situation where a personal voice interaction makes the difference. Call logs are tracked in your dashboard with duration, status, and notes for complete visibility.

Call Features:

  • Direct Calling: Initiate voice calls from your WhatsApp business number.
  • Call Logging: Track duration, status, and timestamps for every call.
  • Agent Notes: Add notes to call records for context and follow-up.
  • Escalation Triggers: Auto-trigger calls from AI flows when text isn't enough.
  • Call History: Complete call history with search and filter options.
  • Missed Call Alerts: Notify agents of missed calls for immediate follow-up.

Use Cases:

  • Support Escalations: Switch from chat to call for complex issues.
  • Sales Consultations: Personal voice calls for high-value prospects.
  • Appointment Confirmations: Quick voice confirmations before appointments.
  • Feedback Collection: Voice calls for detailed customer feedback.

Key Benefits:

  • Direct Calling: Initiate voice calls from your WhatsApp business number.
  • Call Tracking: Log duration, status, and notes for every call.
  • Seamless Escalation: Switch from chat to call when text isn't enough.
  • Professional Experience: Maintain brand consistency with official WhatsApp calling.

Ready to Use This Feature?

Our experts are here to show you how WhatsApp Voice Calls can transform your business communication.

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Frequently Asked Questions

Can I make voice calls through WhatsApp Business API?
Yes. Initiate voice calls directly from your WhatsApp business number. Perfect for support escalations, sales consultations, and personal customer interactions.
Are call details tracked?
Yes. Every call is logged with duration, status, timestamp, and agent notes. Complete call history is available with search and filter options.
Can calls be triggered automatically?
Yes. Set up escalation triggers in your AI flows. When a conversation requires human attention, automatically initiate a voice call.
How do missed calls work?
Missed calls trigger alerts to agents for immediate follow-up. This ensures no customer inquiry goes unanswered.