Automate tracking updates
Send proactive alerts when a package is dispatched, out for delivery, or successfully delivered.
← All industries
For courier & logistics teams
Keep every delivery on track and every customer informed.
Coordinate dispatch alerts, real-time tracking updates, delivery rescheduling, and driver-to-customer communication seamlessly on WhatsApp.
Built around your team’s needs
- Reduce missed deliveries due to poor customer communication.
- Handle high volumes of "Where is my order?" (WISMO) queries.
- Provide drivers with a simple way to contact customers.
Practical workflows
Start with the customer moments that matter
Enable easy rescheduling
Allow customers to easily change their delivery time or location via automated chat workflows.
Deflect routine queries
Use AI chatbots to instantly answer tracking queries by integrating with your logistics backend.
Relevant WACM capabilities
Features to explore for Logistics & Delivery
Ready-to-adapt message examples
Templates for common Logistics & Delivery moments
Adapt these examples to your real customer context. Meta determines final category and approval status; use only messages your recipients can appropriately receive.
Suggested use: Utility
Out for delivery
Hi {{1}}, your package {{2}} is out for delivery today. Track your driver here: {{3}}Send only on the actual day of delivery with accurate tracking links.
Suggested use: Utility
Delivery rescheduling
Hi {{1}}, we missed you! Please reply with a preferred time to reschedule the delivery for package {{2}}.Provide clear instructions for the customer to easily rebook their slot.
Suggested use: Utility
Delivery confirmation
Hi {{1}}, your package {{2}} was successfully delivered at {{3}}. Thank you for using our service!Use to confirm completion and optionally request feedback.
Implementation discussion
What to map for your logistics operations
- The specific delivery milestones that trigger customer notifications.
- How your tracking system connects to the WhatsApp API.
- Rules for escalating delivery disputes to human agents.
Frequently asked questions
Can I integrate WACM with my tracking software?
Yes, WACM provides robust APIs and webhooks to seamlessly integrate with your existing logistics, inventory, and dispatch systems.
Can customers reschedule deliveries via WhatsApp?
Yes, you can build automated chatbot flows that allow customers to select new delivery slots without human intervention.
Can drivers use this to contact customers?
Yes, drivers can trigger location updates or call requests through the API, keeping their personal numbers private while communicating via your official business number.
See the right WhatsApp workflow for your business.
Book a conversation with the WACM team to review your current process and the features that support it.
Book a free demo