Qualify vehicle interest
Use a guided conversation to capture the model, customer needs, and preferred next step.
← All industries
For dealer and service teams
Turn every vehicle enquiry into a well-managed next step.
Coordinate new-vehicle interest, test-drive requests, service reminders, and customer questions through structured WhatsApp workflows for sales and service teams.
Built around your team’s needs
- Capture model, budget, location, and purchase-timing details from enquiries.
- Keep test-drive and service follow-ups timely and owned by the right team member.
- Give customers a simple route from initial question to a salesperson or service advisor.
Practical workflows
Start with the customer moments that matter
Coordinate appointments
Use controlled reminder workflows for requested test drives or service appointments.
Support after the visit
Keep sales and service conversations visible in the team inbox for informed follow-up.
Relevant WACM capabilities
Features to explore for Automotive Dealerships
Ready-to-adapt message examples
Templates for common Automotive Dealerships moments
Adapt these examples to your real customer context. Meta determines final category and approval status; use only messages your recipients can appropriately receive.
Suggested use: Utility
Test-drive confirmation
Hi {{1}}, your test drive for {{2}} is confirmed for {{3}} at {{4}}. Reply if you need to reschedule.Use for a confirmed or requested appointment and keep vehicle and location details accurate.
Suggested use: Utility
Service appointment reminder
Hi {{1}}, a reminder about your {{2}} service appointment on {{3}} at {{4}}.Use only for the customer’s scheduled service and avoid unnecessary promotional content.
Suggested use: Marketing
Vehicle update
Hi {{1}}, the {{2}} you asked about now has an update. View the latest details: {{3}}Use only where your communication and consent process supports promotional vehicle updates.
Implementation discussion
What to map for your dealership
- How sales and service enquiries are assigned and escalated.
- The customer moments that warrant a reminder or follow-up.
- The approved templates, consent process, and expected response times for your team.
Frequently asked questions
Can WACM help manage automotive enquiries?
WACM can support enquiry capture, team inbox collaboration, reminders, and automation workflows for dealer sales and service teams.
Can I send test-drive reminders?
WACM includes reminder workflows for appropriate, consented appointment communication.
Can sales and service teams share conversations?
Authorized team members can use the shared inbox to coordinate customer context and handoffs.
See the right WhatsApp workflow for your business.
Book a conversation with the WACM team to review your current process and the features that support it.
Book a free demo