Guide new enquiries
Use an approved conversation flow to collect course interest and direct prospects to the appropriate next step.
← All industries
For education teams
Give every learner a clearer path from enquiry to support.
Bring course enquiries, admissions follow-ups, schedule reminders, and student questions into a more coordinated WhatsApp workflow for education teams.
Built around your team’s needs
- Respond consistently to course, admission, and eligibility questions.
- Keep applicants and students informed at important milestones.
- Route complex queries to the right counselor or support team.
Practical workflows
Start with the customer moments that matter
Support admissions follow-up
Use reminder workflows for time-bound, consented communications around the application process.
Coordinate student support
Use the shared inbox and knowledge resources to help the right team member respond.
Relevant WACM capabilities
Features to explore for Education
Ready-to-adapt message examples
Templates for common Education moments
Adapt these examples to your real customer context. Meta determines final category and approval status; use only messages your recipients can appropriately receive.
Suggested use: Utility
Application update
Hi {{1}}, your application for {{2}} is now {{3}}. View the next required step here: {{4}}Use only for the applicant’s active application and avoid including sensitive data.
Suggested use: Utility
Class or counseling reminder
Hi {{1}}, a reminder about your {{2}} on {{3}} at {{4}}. Reply if you need assistance.Use for an agreed academic or counseling appointment.
Suggested use: Marketing
Course information request
Hi {{1}}, you asked about {{2}}. Explore the course details and upcoming intake information here: {{3}}Use only in response to, or with permission for, course-related communication.
Implementation discussion
What to map before implementation
- Your admissions, counselor, and student-support handoff rules.
- Which communications need templates, consent, or review.
- The source information your team wants to make easier to find.
Frequently asked questions
Can WACM manage course enquiries on WhatsApp?
WACM can support enquiry conversations through team inbox, chatbot, and automation capabilities. Design the flow around your admission process.
Can I send reminders to applicants or students?
WACM includes reminder workflows. Use them only for communications your recipients have agreed to receive and that meet WhatsApp requirements.
Can multiple counselors use one WhatsApp workspace?
Authorized team members can use the shared inbox to collaborate on customer conversations.
See the right WhatsApp workflow for your business.
Book a conversation with the WACM team to review your current process and the features that support it.
Book a free demo