Automate booking journeys
Send instant booking confirmations, pre-arrival welcome messages, and digital check-in links.
← All industries
For hotels & hospitality teams
Provide a 5-star guest experience before they even arrive.
Help hotels and hospitality teams manage booking confirmations, pre-arrival check-ins, room service requests, and post-stay reviews through instant WhatsApp conversations.
Built around your team’s needs
- Keep guests informed about booking details without relying on easily missed emails.
- Handle high volumes of routine front-desk and concierge requests efficiently.
- Collect authentic post-stay reviews while the experience is still fresh.
Practical workflows
Start with the customer moments that matter
Digital concierge
Allow guests to request room service, extra towels, or local recommendations via WhatsApp chatbots.
Drive positive reviews
Automatically send a quick post-checkout message asking for feedback or a TripAdvisor review.
Relevant WACM capabilities
Features to explore for Hospitality & Hotels
Ready-to-adapt message examples
Templates for common Hospitality & Hotels moments
Adapt these examples to your real customer context. Meta determines final category and approval status; use only messages your recipients can appropriately receive.
Suggested use: Utility
Booking confirmation
Hi {{1}}, your stay at {{2}} is confirmed for {{3}} to {{4}}. We look forward to welcoming you! View details: {{5}}Send immediately after booking. Include clear dates and property details.
Suggested use: Utility
Pre-arrival check-in
Hi {{1}}, your stay at {{2}} begins tomorrow! Skip the front desk queue by completing your digital check-in here: {{3}}Ensure the link leads to a secure, mobile-friendly check-in portal.
Suggested use: Marketing
Post-stay review request
Hi {{1}}, thank you for staying with us at {{2}}. If you enjoyed your visit, we would love a quick review here: {{3}}Send shortly after checkout. Do not incentivize reviews if it violates third-party platform policies.
Implementation discussion
What to align for your hospitality property
- The specific touchpoints in your guest journey (booking, pre-arrival, in-stay, checkout).
- How room service requests are routed to the relevant operational teams.
- Your compliance with local data privacy laws for guest information.
Frequently asked questions
Can guests order room service via WhatsApp?
Yes! You can configure an automated menu flow where guests can browse items, place orders, and have them routed directly to your kitchen or front desk.
Is it possible to integrate with our Property Management System (PMS)?
Yes, WACM provides open APIs that can integrate with most modern PMS platforms to automatically trigger booking and pre-arrival messages.
Can multiple front desk staff use the same WhatsApp number?
Yes, the shared team inbox allows all authorized staff to view and respond to guest messages collaboratively from a single official business number.
See the right WhatsApp workflow for your business.
Book a conversation with the WACM team to review your current process and the features that support it.
Book a free demo