Automate order updates
Send proactive notifications to distributors when an order enters production, passes QA, or is dispatched.
← All industries
For manufacturing & supply teams
Streamline your B2B supply chain communication.
Help manufacturing businesses coordinate with distributors, share automated production updates, send catalog brochures, and handle bulk order queries directly on WhatsApp.
Built around your team’s needs
- Distributors constantly calling for order status and production updates.
- Inefficient sharing of bulk product catalogs, specs, and pricing sheets.
- Delayed communication between factory floors and B2B buyers.
Practical workflows
Start with the customer moments that matter
Share digital catalogs
Enable buyers to instantly download product spec sheets, pricing PDFs, and brochures via automated chat commands.
Centralize distributor support
Route complex B2B queries regarding custom orders or defects to specialized account managers in the team inbox.
Relevant WACM capabilities
Features to explore for B2B Manufacturing
Ready-to-adapt message examples
Templates for common B2B Manufacturing moments
Adapt these examples to your real customer context. Meta determines final category and approval status; use only messages your recipients can appropriately receive.
Suggested use: Utility
Order dispatched
Hi {{1}}, your bulk order {{2}} has been dispatched from our facility. Track your shipment here: {{3}}Use only for accurate, real-time dispatch updates for B2B buyers.
Suggested use: Marketing
New catalog release
Hi {{1}}, our Q3 product catalog is now available. Download the updated pricing sheet here: {{2}}Send only to existing distributors or prospects who have opted-in to product updates.
Suggested use: Utility
Production delay alert
Hi {{1}}, please be advised that order {{2}} is experiencing a slight production delay. Revised completion date is {{3}}.Communicate delays proactively to manage distributor expectations effectively.
Implementation discussion
What to map for your manufacturing workflows
- The specific production stages that should trigger an automated distributor update.
- How your ERP or inventory management system integrates with the WACM API.
- Rules for escalating custom manufacturing requests to the right engineers.
Frequently asked questions
Can we share PDF spec sheets and brochures via WhatsApp?
Yes, WACM supports rich media messaging. You can automate flows that allow clients to instantly download PDFs, pricing sheets, and product images.
Can we integrate WhatsApp with our ERP system?
Absolutely. Using WACM APIs and webhooks, you can connect your existing ERP or order management software to trigger automated production updates.
Can we send bulk messages to all our distributors at once?
Yes, WACM allows you to send targeted broadcast messages to segmented contact lists, perfect for announcing new product lines or policy changes.
See the right WhatsApp workflow for your business.
Book a conversation with the WACM team to review your current process and the features that support it.
Book a free demo