Enable direct ordering
Allow customers to browse a digital WhatsApp menu, add items to a cart, and pay directly within the chat.
← All industries
For restaurants & cloud kitchens
Serve your customers directly where they already chat.
Help restaurants and cloud kitchens bypass expensive aggregator fees by enabling direct food ordering, table reservations, and digital menus directly on WhatsApp.
Built around your team’s needs
- Paying high commission fees to third-party food delivery apps.
- Managing peak-hour table reservations efficiently.
- Collecting authentic feedback after a dining experience.
Practical workflows
Start with the customer moments that matter
Automate reservations
Use a chatbot to handle table availability, reservations, and instant confirmations.
Collect instant feedback
Automatically send a message post-meal asking for a rating or a Google Review.
Relevant WACM capabilities
Features to explore for Restaurants & Food Delivery
Ready-to-adapt message examples
Templates for common Restaurants & Food Delivery moments
Adapt these examples to your real customer context. Meta determines final category and approval status; use only messages your recipients can appropriately receive.
Suggested use: Utility
Order confirmation
Hi {{1}}, your order {{2}} has been confirmed and is being prepared! Track your delivery here: {{3}}Send immediately after a direct food order is placed.
Suggested use: Utility
Table reservation
Hi {{1}}, your table for {{2}} at {{3}} is confirmed. We look forward to hosting you!Ensure dates and times are clear to prevent booking conflicts.
Suggested use: Marketing
Weekend special offer
Hi {{1}}, craving something special? Get 20% off all pizzas this weekend when you order directly through WhatsApp: {{2}}Send targeted promotions to loyal customers to drive direct sales.
Implementation discussion
What to map for your restaurant
- Integrating your POS system to sync digital menus and inventory.
- Setting up secure in-chat payment gateways like Razorpay.
- Routing direct delivery updates to your logistics partners.
Frequently asked questions
Can customers see a food menu on WhatsApp?
Yes, WACM supports WhatsApp Catalogs, allowing customers to browse items, see pictures, and add food to their cart directly in the app.
How do customers pay?
You can integrate payment gateways so customers receive a secure payment link or pay directly within the WhatsApp interface.
Can we automate table reservations?
Yes, a custom chatbot can ask for the party size, date, and time, verify it against your availability, and confirm the booking automatically.
See the right WhatsApp workflow for your business.
Book a conversation with the WACM team to review your current process and the features that support it.
Book a free demo