For support teams
Give customers a faster path to the right support conversation.
Bring support conversations into a shared inbox, route routine questions through tested automations, and give agents the context they need to resolve customer requests.
What your team can do
- Provide a shared view of incoming conversations for your support team.
- Use knowledge resources and automation flows for repeatable questions.
- Support conversations across languages with available translation tools.
A practical workflow
How to get started
Start with one focused customer moment, configure the workflow, and test it before rollout.
- 01
Receive and route
Bring incoming WhatsApp messages into the shared team inbox and assign them to the appropriate team member.
- 02
Answer routine questions
Create approved knowledge resources and automation paths for common customer requests.
- 03
Escalate with context
Keep the conversation history available when a workflow needs a human response or a handoff.
Relevant capabilities
Explore the features behind this solution
Frequently asked questions
Can my support team share one WhatsApp inbox?
Yes. WACM provides a team inbox so authorized team members can work from a shared view of customer conversations.
Can I automate common support questions?
Use chatbots and AI Flow Builder workflows for repeatable questions. Test answers and escalation paths before making them available to customers.
Does WACM support multilingual customer conversations?
WACM includes chat translation AI capabilities. Review the feature setup and test the languages relevant to your support operation.
See the right WhatsApp workflow for your business.
Book a conversation with the WACM team to review your current process and the features that support it.
Book a free demo