WhatsApp eCommerce Store
Create a fully functional store inside WhatsApp. Browse products, place orders, and process payments without leaving the chat.
Overview
The WACM eCommerce module transforms your WhatsApp Business account into a powerful shopping platform. Customers can browse your product catalog, add items to cart, place orders, and complete payments all within WhatsApp.
Product Catalog
Manage products, categories, and inventory
Order Management
Track orders from placement to delivery
Payment Lifecycle
Razorpay integration with 30+ flow variables
Store Features
Interactive Product Browsing
Customers browse products using WhatsApp list messages with categories, images, and prices.
Cart & Checkout
Add items to cart, review order, and checkout with payment link generation.
Order Tracking
Real-time order status updates via WhatsApp (Pending → Processing → Shipped → Delivered).
Payment Integration
Integrated with Razorpay for secure payment processing:
1. Customer places order in WhatsApp
2. System generates Razorpay payment link
3. Customer clicks link and completes payment
4. Webhook confirms payment success
5. Order status updates automatically
6. Confirmation sent via WhatsAppFlow Variables
30+ payment variables are available in AI Flow Builder for payment lifecycle management, including order ID, amount, status, and customer details.
External Integrations
Security
All external webhooks are verified via HMAC-SHA256 signature to ensure request authenticity. Your store data is protected with multi-tenant isolation.
Campaigns
Run bulk messaging campaigns to promote your products.